Wednesday, February 20, 2013

JRealty Maintenance


Some of our tenants often wonder about the best way to contact JRealty in the event of a maintenance issue. There are numerous ways to contact JRealty, but the quickest and most effective form of communication would be via email, a phone call, or a combination of both. When a tenant or landlord contacts JRealty about a maintenance issue at their property the request is directed to our maintenance team. A member from the team then opens an agreement and contacts the appropriate field assistant to coordinate an appointment with the tenant to inspect the issue.

Here at JRealty we often get asked the question, “Who handles the maintenance?” from both landlords and tenants. This is a great question. The answer is: it varies. Most common issues are handled by our in house field assistants, who would be categorized as general handymen. If the maintenance requires a specialized technician then we contact the appropriate technician from our list of preferred vendors. An example of a specialized technician would be someone such as a plumber, an HVAC technician, an appliance repairman, or an electrician. 

The price of the maintenance work for a property varies depending on which type of vendor we are using. If JRealty sends out an in house field assistant, the cost is calculated by the amount of labor and the cost of the materials (if needed). Currently our hourly rate for labor is $70.00. In the event that we use a third party vendor such as a plumbing company, an electrician, or other vendor we mark up their final invoice price by 10%.

JRealty aims to create sustainable and beneficial relationships with any vendor contracted for maintenance. We strongly believe in win-win relationships. We do communicate with our vendors about the work they will complete or have completed, but we are also interested in listening to the landlords and tenants that we serve. If you would like to express your opinion on a particular vendor’s customer service skills or on the quality of the work that they perform, we encourage you to please email us and let us know about it.
In the event that you need to reach our maintenance team, they can be contacted at maintenance@jrealty.org.